02 — Our Approach

Seven dimensions, applied before the first draft.

Most equity work is a review at the end. Ours is a design step at the beginning — the same seven questions asked of every deliverable, decision, and meeting.

The lens

JEDI-CAB

Four active drivers — Justice, Equity, Dignity, Inclusion — operate inside a Culture of Accessibility and Belonging. Without the outer ring, the inner four stay aspirational.

The test is simple: who benefits, who carries the cost, and who was in the room when that was decided?
CULTURE ACCESSIBILITY BELONGING Justice Equity Dignity Inclusion
Justice

Does this repair a harm or reproduce one? Who set the rules being followed?

Equity

Are resources and attention allocated by need, not by who asked loudest?

Dignity

Would the people described here recognize themselves, and feel respected?

Inclusion

Who is at the table, and did they arrive before or after the decision?

Culture

The unwritten rules of the institution — named, so they can be examined.

Accessibility

Reading level, format, language, timing. Can everyone actually use this?

Belonging

The baseline, not the reward. People contribute when they know they're expected.

The rhythm

What an engagement looks like week to week

A repeatable cadence so the client always knows what happens next and what it will cost.

  1. Week 0

    Pre-flight

    Audience, beneficiaries, cost-bearers, and reading level defined before anything is drafted. Ends with a Proceed / Resolve-gap / Redesign call.

  2. Weeks 1–2

    Discovery and plan

    Stakeholder interviews, document review, and a one-page plan with scope, roles, milestones, and the decision log started.

  3. Weekly

    Check-in

    Four pillars every time: action plan, current state, future structure, agreements. Thirty minutes, written up the same day.

  4. Per milestone

    Deliverable review

    Facts-only verification, asset-framing sweep, and a JEDI-CAB checkpoint before anything leaves the building.

  5. Close

    Knowledge transfer

    Everything handed over in the client's own systems, with a runbook the next person can follow without us.